Electronic Payment Providers - Payment Processing


Express IVR Payments™

ACH Processing

Credit Card Processing

Web Payments

Tel Payments

IVR Payments

Paper Check Conversion

NSF Returns Manager

Check Recovery

Bill Payment

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Automated Telephone Payments

In addition to payment processing, Electronic Payment Providers® (EPP) hosts an Integrated Voice Response payments portal (IVR) by which your call center can achieve a higher rate of automation, 24/7 availability, and reduced processing expenses.

EPP's Integrated Voice Response payments portal can be accessed via a toll-free number or you can route calls from your existing telephone system menu. Upon arrival, callers are presented with a pre-recorded call flow and script, some of which are custom recorded and others are pre-built for optimum usability, speed-to-market, and corporate brand continuity. Capturing IVR payments is simplified via touch-tone prompts and account data validation. Begin taking payments 24/7 with an integrated IVR solution from EPP!

Click Here to download the On Demand IVR Payments Product Sheet

Consumer Benefits

The convenience of paying bills in a certain place at any time
More efficient control over finances through self-service
Money savings by eliminating postage costs
The ability to review balances and receive immediate acknowledgement of payment
Accelerated posting through electronic processing
Comprehensive payment options

Business Benefits

Inbound payment calls can be self-managed, reducing processing expenses
Payments can be processed 24/7
Payment flexibility creates a smoother customer relationship
Call center staff can focus on other servicing issues
Greater scalability eliminates on-hold times
Manual tasks with automated services reduces errors
Outsourced service enables rapid deployment, eliminating the need to mobilize information technology resources or make large capital investments

Features

Payment options include checking accounts, savings accounts, credit card, and debit cards
An extensive library of prompts and pre-built components accelerate the time to market
Customizable call flow script for brand continuity
Multi-lingual presentations
Multiple data integration options
Call-transfer logic for error and exception handling
Protected data environment
Full integration with EPP's Express Payments Suite

Click Here to see the impact of Hosted IVR payments